How We've Organised These Answers
This FAQ is split into the areas we get asked about most: account access, local wallet deposits and withdrawals, mobile continuity, and how to reach our support team. Each answer is written to tell you what actually happens on our end — not just point you somewhere else. For deposits, that means explaining the exact step in your DANA, OVO or GoPay
app. For account questions, it means walking through the OTP flow or ID check that applies to your situation. Where something depends on your device, your wallet balance or your account tier, we say so clearly. We update these answers whenever a process changes, so if you last read this a while ago it's worth a quick scan. Availability of certain features
depends on local law and eligible regions — check the relevant section if you're unsure whether something applies to your account.
- DANA
- OVO
- GoPay